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Article 1 Scope of application

These general conditions of sale apply to all orders placed on the www.elixirati.com website belonging to the company Boutique Elixirati whose head office is located at: 31 Av - Pointe Aux Trembles, registered in the Quebec business register under number NEQ 2279502662.

Article 2: Price

Elixirati would like to inform its customers that the prices of our products are displayed in Euros, in Canadian Dollars (CAD), as well as in American Dollars (all taxes included). Please note that customs duties, local taxes and customs fees for deliveries to Canada and the United States are not covered by Boutique Elixirati.

For the regions of Guadeloupe, Guyana, Martinique, and Réunion, a tax called "grante de mer," for which the site www.elixirati.com is not responsible, may be applicable. We recommend that customers inquire about local customs regulations before placing an order. Elixirati remains available to its customers for any additional information and is committed to providing a transparent and quality service.

Article 3: Order

After clicking on the "Order" button, the customer is redirected to the delivery choice, then can check and modify this information. Before choosing the payment method by clicking on "PAY," the customer must read and accept the general conditions of sale by checking the box provided for this purpose. The contract is formed in accordance with civil laws at the time the order is validated, and the customer returns to the order confirmation page. The customer receives an email acknowledging receipt of their order. Only products listed in the confirmation email sent at the time of shipment will be included in the contract. In addition, it may happen that certain products are unavailable after ordering. If the products prove to be temporarily unavailable (out of stock), they will be informed by e-mail, and they will be asked to modify or cancel their order. If all the products in your order are permanently unavailable, we will refund the order. By ordering, you confirm that all information you provide to us is accurate, you certify that you are authorized to use the credit or debit card used to place the order, and that you have sufficient funds to cover the price of the goods ordered.

Article 4: Payment

The price of the order is due immediately on the date the order is placed. We accept payment by Visa or Mastercard credit card, Stripe. For services concerning the Sensual space, payments will be made by transfer.

Article 5 Delivery

In the context of our General Conditions of Sale (GTC), we would like to inform our customers of the countries where we deliver our products:

Europe:

Romania, Belgium, Bulgaria, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Portugal, Lithuania, Germany, Malta, Monaco, Albania

America:

United States, Canada, Colombia, Bolivia, Argentina, Venezuela, Dominican Republic

French Antilles:

Guadeloupe, Martinique, French Guiana, Réunion

Rest of the world:

Singapore, Serbia, Panama, Norway, Morocco, Moldova, Japan, Hong Kong, Egypt, Côte d'Ivoire, Tunisia, Australia, Mali, Cape Verde

It is important for our customers to note that countries may have specific regulations regarding the importation of certain products. We therefore encourage our customers to inquire about the laws and regulations in force in their country regarding authorizations to receive these products before placing their order.

We are at your disposal for any additional questions concerning our delivery conditions. Please do not hesitate to contact us for more information.

In accordance with the provisions of these General Terms and Conditions of Sale, it is expressly agreed that free delivery will be granted for purchases of a minimum amount of 89 euros, 129,05 CAD, 95,23 USD. Delivery by DHL Express transport mode.

The customer must ensure the conformity of the information provided for delivery (surname, first name, address, telephone number). If this information does not allow the carrier to ensure delivery, or a package made available at a relay point is not claimed, the package will be returned to us, and the delivery costs cannot be refunded. All our deliveries are made in a closed package revealing no mention of the site www.elixirati.com. The products are delivered to the address indicated by the customer during their order. Delivery costs will be indicated to the customer before any payment. The Elixirati website is not responsible for customs taxes, import duties, or other similar charges for deliveries to Canada and the United States. In addition, the Elixirati site is not responsible for sea dues for orders to overseas regions. Packages are shipped Monday to Friday inclusive, excluding weekends and public holidays. The delivery time does not include the order preparation time, which is on average 24 hours. The delivery time does not constitute an exact deadline, and we cannot be held responsible in the event of a stock shortage with a supplier or a delay in delivery. Particularly in the event of a delay by the carrier, for whatever reasons, we cannot be held liable. The customer has the duty to check the condition of the packaging and the conformity of the products he receives following his order. The site www.elixirati.com undertakes to respect as much as possible the shipping date given to you as an indication on the sheet of the product(s) you order. When ordering with several items, the delivery time to be taken into account is the longest. When the package is delivered to the customer's home, in the event of the latter's absence, the package will be left at a relay point available to the customer for a period of fifteen days at the address indicated on the tracking information. After this period, the package will be returned to us.

Article 6: Customer service

For precise tracking of your order, our customer service is available at the following email address: contact@elixirati.com or by telephone at +1 438 519-2411 and +33 6 11 90 67 28.

Article 7: Satisfied or refunded

In accordance with the current legislation of French law article L221-18 of the consumer code, the customer has a period of 15 days, and according to article 54 of the Canadian consumer protection law, the customer has a period of 7 days (from the date of receipt of the package) to request the exchange or refund of your order. Return costs will be the responsibility of the customer, unless he can provide a valid reason. If a defect is found in the product, our company will cover the return costs, thus offering the customer the choice between a full refund or a product exchange, depending on their preferences. It is important for the customer to expressly note that, in the context of their complaint, it is imperative to keep the original packaging, clearly mentioning the INT code in a visible manner. In addition, we request that they send a photograph or video of the defective product to our customer service, within 24 hours of receipt of their order, to facilitate the processing of their request. In the event of defective products, any complaints regarding missing or damaged products in the package must be made by email within 24 hours of receipt of the package. No complaints made after this deadline will be accepted. Returns are processed within a maximum of one month from receipt of the package in our warehouses. Due to obvious hygiene requirements, no returns will be accepted for lingerie items, including underwear, swimsuits, tights, stockings. We are committed to providing high-quality lingerie products consistent with the description and images shown on our site. However, if the customer encounters a quality problem, non-compliance, manufacturing defect, or if the product does not correspond to the description, they are asked to contact us within 24 hours of receipt of their order to organize an exchange. In accordance with our Return Policy, the customer should note that this specific policy does not apply to issues related to fit, size, or personal preference. These are not eligible for return or refund, unless there is a major defect or non-compliance with the original specifications. The customer is requested to take this information into consideration before initiating a return procedure. These provisions are an integral part of our General Conditions of Sale (CGV). We strongly encourage the customer to consult our entire T&Cs available on our website for a thorough understanding of our commercial policies. We would like to assure the customer of our dedication to their satisfaction and the confidence they place in our products and services. For any product return wishes and for in-depth details on the procedure, the customer is invited to contact our Customer Service. As part of our returns policy, several communication channels are available to you to facilitate the process. You are invited to contact us via WhatsApp, telephone call, email, or post to express your intention to return a product and obtain details on the procedure to follow. Our Customer Service remains at your disposal to answer all your questions and support you throughout this process. The contractual guarantees do not cover: the replacement of consumables (batteries, bulbs, fuses, antennas, portable headphones, microphones, wear of playback or recording heads, etc.), abnormal or non-compliant use of the products. In this regard, we invite you to carefully consult the instructions for use supplied with the products, breakdowns related to accessories (power cables, etc.), defects and their consequences due to the intervention of an unauthorized repairer. , defects and their consequences linked to use not in accordance with the use for which the product is intended (professional, collective use, etc.), defects and their consequences linked to any external cause. The services of the Sensual space on the site www.elixirati.com are not refundable.

Article 8: Guarantees

8.1 Commercial guarantee The products sold are covered by a commercial guarantee aimed at guaranteeing their conformity and ensuring reimbursement of the purchase price, replacement, or repair of the goods. It does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.

8.2 Legal guarantee All products offered by the site www.elixirati.com are subject to the application of legal guarantees of conformity and hidden defects. To implement one of the guarantees, the customer must contact the site www.elixirati.com by e-mail at the email address: contact@elixirati.com. It is recalled that within the framework of the legal guarantee of conformity, the consumer: benefits from a period of two years from delivery of the good to act vis-à-vis its seller, can choose between repair or replacement of the good, subject to the planned cost conditions.

Article 9: Liability

The products offered on the elixirati.com site comply with current Canadian and European legislation and the standards applicable in Canada and Europe. All our products meet NF or CE standards. The customer will find instructions for use with most of the products delivered. We cannot under any circumstances be held responsible for the misuse of the products sold on the site, in particular, the use for a purpose other than that intended by the manufacturer of the product, or the non-compliance with the storage and safety instructions of the product. product. We would like to remind our customers that our products are not intended for medical use. They are not designed, tested, or marketed to diagnose, treat, cure, or prevent any disease or medical condition. These products are intended for general and leisure use. If you have any specific medical concerns, please consult a qualified healthcare professional before using our products. We encourage our customers to make informed decisions about their health and to use our products responsibly. The Elixirati team remains at your disposal to answer any additional questions and provide you with the necessary information. We are committed to ensuring the safety and satisfaction of our customers. The photographs, texts, graphics, information, and characteristics reproduced and illustrating the products presented are not contractual. Consequently, we cannot be held liable in the event of an error or omission in any of these photographs, texts, graphics, information, or product characteristics or in the event of modification of the product characteristics by the manufacturers. If you have any questions about the products or our offer, you can contact our Customer Service. We disclaim all responsibility for the content of sites to which hypertext links may refer from our site. The company Saugwacann E.I cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, disruption, total or partial strike in particular of postal services, means of transport or communications, flood, fire, and any other case of force majeure. We cannot be held responsible for any loss or damage caused by a denial of service attack, such as a virus or other technologically harmful material, which may infect your computer equipment, computer programs, data, or other material, and which would be due to the use of this website or to the downloading of any element accessible on this website or on a linked site. We remind you that the services of the Sensual space are not intended to replace a medical consultation and in no way compensate for conventional medical care.

Article 10: Mediation

Since February 15, 2016, the European Commission's online platform for amicable dispute resolution has been open to the public. Any consumer who encounters a dispute with a company located in the territory of the Union has the possibility of submitting a request for mediation through this European platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR You can also consult the European Commission website dedicated to consumer mediation. For Canada, is open to the public the platform https://educaloi.qc.ca/capsules/loffice-de-la-protection-du-consommateur . Any consumer who encounters a dispute with a company has the possibility of submitting a request for mediation through this platform:https://www.opc.gouv.qc.ca/consommateur/probleme-commercant/etapes/. You can also consult the consumer protection website: https://educaloi.qc.ca/categories/protection-du-consommateur/

Article 11: Personal data

All personal data concerning our customers that we have collected is treated with the strictest confidentiality. When making purchases, they will only be asked for the information essential to ensure the smooth processing of their order. We do not sell, trade, or rent this information to third parties. However, we may exceptionally decide to communicate certain information for the direct and related needs of the execution of the sales contracts that we conclude with you. In accordance with article 34 of the Data Protection Act of January 6, 1978 of the CNIL and the Law on the protection of personal information and electronic documents (LPRPDE), the customer has a right of opposition, a right to rectify or delete data concerning him. He can then exercise this right by contacting us by email (telling us his name, first name, postal address and e-mail). We use cookies to record certain information that is stored in the memory of your hard drive. In no case do cookies contain confidential information such as his name, card number, but they allow him to remember the articles he had selected during his previous visits, the pages on which he had navigated. The customer acknowledges having been informed of this practice and expressly authorizes pleasure.fr to use it. The customer can deactivate this cookie using the settings in their browser software.

Article 12: Dispute

This contract is subject to Canadian law. Any dispute can be resolved through our Customer Service or, failing an amicable settlement, it will fall under the jurisdiction of a Canadian court.

Article 13: Protection of minors

Any person consulting the site www.elixirati.com declares to be an informed public and of legal age over 18 years old. The site www.elixirati.com cannot be held responsible in the event that the minor has confirmed his or her information (date of birth) and has in any case provided false information to purchase products intended for adults in changing its birth value.

Article 14: Intellectual property

All texts, comments, works, illustrations, and images reproduced on the site www.elixirati.com are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different, or even more restrictive, provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from the company Saugwacann E.I. Any total or partial reproduction of the site www.elixirati.com is strictly prohibited.