Article 1 Scope
The present general terms and conditions of sale apply to all orders placed on the website www.elixirati.com owned by the company Boutique Elixiratiwhose headquarters is located at: 31 Av - Pointe Aux Trembles, registered in the Quebec business register under the number NEQ 2279502662.
Article 2 Prices
Elixirati wishes to inform its customers that the prices of our products are displayed in Euros, Canadian Dollars (CAD), and US Dollars (all taxes included). Please note that local taxes and customs duties for deliveries are not covered by Boutique Elixirati. For the regions of Guadeloupe, Guyana, Martinique, and Réunion, a tax called "octroi de mer," which the site www.elixirati.com is not responsible for, may apply. We recommend customers to inquire about local customs regulations before placing an order. Boutique Elixirati remains at the disposal of its customers for any additional information and is committed to providing a transparent and quality service.
Article 3 Orders
After clicking the "Order" button, the customer is redirected to the delivery choice, then can verify and modify this information. Before choosing the payment method by clicking on "PAY," the customer must read and accept the general terms and conditions of sale by checking the box provided for this purpose. The contract is formed according to civil laws at the moment the order is validated, and the customer returns to the order confirmation page. The customer receives an email acknowledging receipt of their order. Only the products listed in the confirmation email sent at the time of shipping will be included in the contract. Additionally, some products may be unavailable after the order. If the products are temporarily unavailable (out of stock), the customer will be informed by email and invited to modify or cancel the order. If all products in the order are permanently unavailable, we will proceed with the refund of the order. By ordering, you confirm that all the information you provide is accurate, certify that you are authorized to use the credit or debit card used to place the order, and have sufficient funds to cover the price of the goods ordered.
Article 4 Payment
The price of the order is payable immediately on the date of the order. We accept payments by Visa or Mastercard, Stripe. For services concerning the Sensual space, payments will be made by bank transfer.
Article 5 Deliveryhttps://www.elixirati.com/en/content/1-delivery
Under our General Terms and Conditions of Sale, we would like to inform our customers of the countries where we deliver our products:
Europe:
Albania, Germany, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Portugal, Romania
America:
Argentina, Bolivia, Canada, Colombia, United States, Dominican Republic, Venezuela
French Antilles:
Guadeloupe, Martinique, Guyana, Réunion
Rest of the world:
Australia, Cape Verde, Ivory Coast, Egypt, Hong Kong, Japan, Mali, Morocco, Moldova, Norway, Oman, Panama, Serbia, Singapore, Tunisia, United Kingdom.
It is important for our customers to note that some countries may have specific regulations regarding the importation of certain products. We, therefore, encourage our customers to inform themselves about the laws and regulations in their country concerning the authorization to receive these products before placing their order. We disclaim all liability in case of non-compliance with these regulations by our customers. In accordance with the provisions of these General Terms and Conditions of Sale, it is expressly agreed that free delivery will be granted from a minimum purchase amount of 129 euros. Shipments will be made by DHL and UPS Express. The customer must ensure the accuracy of the delivery information (name, first name, address, phone number). If this information does not allow the carrier to deliver, or if a package made available at a pickup point is not claimed, the package will be returned to us, and delivery charges will not be refunded. All our deliveries are made in a sealed package that does not show any indication of the website www.elixirati.com. Products are delivered to the address indicated by the customer during the order. The delivery charges will be indicated to the customer before any payment. The Elixirati site is not responsible for customs duties, import taxes, or other similar fees for deliveries in the French Antilles, Canada, the United States, and the rest of the world. Packages are shipped from Monday to Friday, excluding weekends and public holidays. The delivery time does not include the order preparation time, which is on average 24 hours. The delivery time is not an exact deadline, and our responsibility cannot be engaged in case of stock shortage with a supplier or delay in delivery. Especially in case of delay caused by the carrier, for any reason, our responsibility cannot be engaged. The customer has the duty to check the condition of the packaging and the conformity of the products received after their order. The website www.elixirati.com commits to respecting as much as possible the shipping date indicated on the product page(s) you order. When ordering multiple items, the delivery time to consider is the longest one. When the package is delivered to the customer's home, in case of absence, the package will be left at a pickup point available to the customer for fifteen days at the address indicated on the tracking information. After this period, the package will be returned to us.
Article 6 Customer Service
For precise tracking of your order, our customer service is available at the following email address: contact@elixirati.com or via WhatsApp at +1 438 519-2411.
Article 7 Satisfaction Guaranteed or Your Money Back
In accordance with current consumer code legislation and article 54 of the Canadian Consumer Protection Act, the customer has a period of 7 days from the date of receipt of the package to request an exchange or refund of their order. Return shipping costs will be the customer's responsibility unless they can provide a valid reason. In the event of a defect in the product, our company will cover return shipping costs, thus offering the customer the choice between a full refund or an exchange of the product, according to their preferences. It is important for the customer to expressly note that, as part of their claim, it is imperative to keep the original packaging, clearly mentioning the INT code in a visible manner. Additionally, we request that they send a photograph or video of the defective product to our customer service within 24 hours of receiving their order to facilitate the processing of their request. Any claims regarding a missing or damaged product in the package must be made by email within 24 hours of receiving the package. No claims made after this period will be accepted. Returns are processed within a maximum of one month from the receipt of the package at our warehouses. Due to obvious hygiene requirements, no returns will be accepted for lingerie items, including underwear, swimwear, tights, and stockings. We are committed to providing high-quality lingerie products that conform to the description and images presented on our site. However, if the customer encounters a quality issue, non-compliance, manufacturing defect, or if the product does not match the description, they are asked to contact us within 24 hours of receiving their order to arrange for an exchange or refund. According to our return policy, the customer should note that this specific policy does not apply to issues related to fit, size, or personal preferences. These are not eligible for return or refund, except in cases of major defects or non-compliance with the initial specifications. The customer is urged to consider this information before initiating a return procedure. These provisions are an integral part of our General Terms and Conditions of Sale (GTCS). We strongly encourage the customer to consult the entirety of our GTCS available on our website for a thorough understanding of our commercial policies. We want to assure the customer of our dedication to their satisfaction and the trust they place in our products and services. For any product return requests and for detailed information on the procedure, the customer is invited to contact our Customer Service. As part of our return policy, several communication channels are available to facilitate the process. You are invited to contact us via WhatsApp, phone call, or email to express your intention to return a product and obtain details on the procedure to follow. Our Customer Service remains at your complete disposal to answer all your questions and assist you throughout this process. Contractual warranties do not cover: the replacement of consumables (batteries, bulbs, fuses, antennas, headphones, microphones, wear of reading or recording heads, etc.), abnormal or improper use of the products. We invite you to carefully consult the user manual provided with the products, failures related to accessories (power cables, etc.), defects and their consequences due to the intervention of an unauthorized repairer, defects and their consequences related to use not in accordance with the intended purpose of the product (professional, collective use, etc.), defects and their consequences related to any external cause. The services of the Sensual space on the site www.elixirati.com are non-refundable.
Article 8 Warranties
8.1 Commercial Warranty The products sold are covered by a commercial warranty aimed at ensuring their compliance and providing for the refund of the purchase price, replacement, or repair of the goods. It does not cover defects caused by abnormal or improper use or resulting from a cause external to the intrinsic qualities of the products.
8.2 Legal Warranty All products offered on the site www.elixirati.com are subject to the application of legal warranties of conformity and hidden defects. To implement one of the warranties, the customer must contact the site www.elixirati.com by email at: contact@elixirati.com. It is recalled that as part of the legal warranty of conformity, the consumer has a period of two years from the delivery of the good to act against their seller, can choose between repair or replacement of the good, subject to the cost conditions provided.
Article 9 Responsibility
The products offered on the elixirati.com website comply with current Canadian and European legislation and the applicable standards in Canada and Europe. All our products meet NF or CE standards. The customer will find a user manual with most delivered products. We cannot be held responsible for the improper use of products sold on the site, particularly the use for purposes other than those intended by the manufacturer of the product, or for not adhering to the storage and safety instructions of the product. We remind our customers that our products are not intended for medical use. They are neither designed nor marketed for diagnosing, treating, curing, or preventing any disease or medical condition. These products are intended for general and recreational use. If you have specific medical concerns, please consult a qualified healthcare professional before using our products. We encourage our customers to make informed decisions about their health and to use our products responsibly. The Elixirati team is at your disposal to answer any additional questions and provide necessary information. We are committed to ensuring the safety and satisfaction of our customers. The photographs, texts, graphics, information, and characteristics reproduced and illustrating the products presented are not contractual. Consequently, our responsibility cannot be engaged in the event of an error or omission in any of these photographs, texts, graphics, information, or product characteristics, or in the event of modifications to the characteristics of the products by manufacturers. For any questions regarding the products or our offer, you can contact our Customer Service. The company La Boutique Elixirati cannot be held responsible for the non-performance of the contract concluded in the event of stock shortages or unavailability of the product, disruption, total or partial strike, notably of postal services, means of transport, or communications, flooding, fire, and any other case of force majeure. We cannot be held responsible for any loss or damage caused by a denial-of-service attack: virus or other harmful technological materials that may infect your computer equipment, computer programs, data, or other materials, and that may result from the use of this website or the downloading of any elements accessible on this website or a linked site. We remind you that the services of the Sensual space are not intended to replace medical consultation and do not compensate for conventional medical care.
Article 10 Mediation
The Canadian platform: https://educaloi.qc.ca/capsules/loffice-de-la-protection-du-consommateur/ is open to the public. Any consumer who encounters a dispute with a company has the option to file a mediation request through this platform: https://www.opc.gouv.qc.ca/consommateur/probleme-commercant/etapes/. You can also consult the consumer protection website: https://educaloi.qc.ca/categories/protection-du-consommateur/
Article 11 Personal Data
All personal data concerning our customers that we have collected are processed with the utmost confidentiality. During their purchases, only the information necessary to ensure the proper processing of their order will be requested. We do not sell, trade, or rent this information to third parties. However, we may exceptionally decide to communicate certain information for the direct and related needs of fulfilling the sales contracts we conclude with you. In accordance with Article 34 of the Data Protection Act of January 6, 1978 of the CNIL and the Personal Information Protection and Electronic Documents Act (PIPEDA), the customer has the right to oppose, rectify, or delete data concerning them. They can exercise this right by contacting us via email (providing their name, surname, postal address, and email). We use cookies to store certain information that is saved in the memory of your hard drive. Under no circumstances do cookies contain confidential information such as your name or card number, but they allow you to remember the items you selected during your previous visits and the pages you navigated. The customer acknowledges having been informed of this practice and expressly authorizes Elixirati to use it. The customer may disable this cookie through the settings in their browsing software.
Article 12 Dispute
This contract is subject to Canadian law. Any dispute resolution can be done through our Customer Service, and if a friendly settlement is not reached, it will be under the jurisdiction of a Canadian court.
Article 13 Protection of Minors
Any person consulting the website www.elixirati.com declares to be an informed public and of legal age over 18 years. The website www.elixirati.com cannot be held responsible if a minor has confirmed their information (date of birth) and has, in any case, provided false information to purchase products intended for adults by changing their date of birth.
Article 14 Intellectual Property
All texts, comments, works, illustrations, and images reproduced on the website www.elixirati.com are reserved under copyright as well as under intellectual property rights worldwide. In this regard, and in accordance with the provisions of the Intellectual Property Code, only private use is authorized, subject to different or more restrictive provisions of the Intellectual Property Code. Any other use constitutes infringement and is sanctioned under Intellectual Property law unless prior authorization is obtained from the company Boutique Elixirati. Any total or partial reproduction of the website www.elixirati.com is strictly prohibited.